pklook Privacy Policy

Overview

pklook is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on protecting the privacy and personal information of our users. This policy will tell you what information we collect, what we use it for, and how we keep that information safe.

Registering on our platform, using our services, or visiting our website means you fully agree to this privacy policy. If you disagree with any part of this policy, you are requested to stop using our services and contact us.

Personally Identifiable Information

During account registration and identity verification, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Current address and nationality
• National ID card or passport number (for identity verification)
• Username and password

Financial Information

We collect the following financial information to process transactions:

• bKash, Nagad, or Rocket account number
• Deposit and withdrawal history
• Transaction amount and date
• Payment method details

We never store your full bank account details or card numbers. All financial transactions are processed through SSL encryption.

Usage-Related Information

Information about your activity on our platform may be collected automatically, including:

• Game play history and betting details
• Login and logout time and date
• Browsing activity on the website
• Device type and operating system
• IP address and location information
• Browser type and language settings

Collection Methods

pklook collects information in the following ways:

• Directly provided: Information you give during account registration, form completion, or when contacting support.
• Automatically collected: Information gathered through cookies and web beacon technology when you visit our website.
• From third parties: Information received from payment providers or identity verification agencies.
• Public sources: Publicly available information for the purpose of fraud prevention or regulatory compliance.

Primary Purposes

We use your information for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposit and withdrawal transactions
• Providing gaming services and ensuring betting functionality
• Managing bonuses, promotions, and VIP rewards
• Providing customer support via 24/7 live chat and email
• Preventing fraud and illegal activity
• Implementing responsible gaming policies
• Fulfilling legal obligations

Secondary Purposes

With your consent, we may also use information for the following purposes:

• Providing personalized game recommendations and offers
• Improving platform performance and developing new features
• Market research and user behavior analysis
• Sending relevant promotional messages and newsletters

Authorized Third Parties

• Payment providers: Payment service providers such as bKash, Nagad, and Rocket receive the information necessary for transaction verification and processing.
• Game providers: Game developers such as Pragmatic Play, Spribe, JILI, and PG Soft may receive the minimum information necessary to provide gaming services.
• Identity verification agencies: Information may be shared with authorized agencies for identity verification as part of the KYC (Know Your Customer) process.
• Law enforcement agencies: Information may be shared with relevant authorities in the event of a court order or legitimate legal requirement.
• Technology service providers: Trusted technology partners for cloud hosting, data analytics, and security services.

All of the above third parties are bound by confidentiality agreements with us and may use information only for specified purposes.

What Are Cookies and Why We Use Them

Cookies are small text files stored on your device when you visit our website. pklook uses the following types of cookies:

• Essential cookies: To ensure the basic functionality of the website. Without these cookies, the platform will not work properly.
• Functionality cookies: To remember your preferences and settings, such as language selection and login status.
• Analytics cookies: To understand website usage and improve our services.
• Security cookies: To prevent fraud and unauthorized access.

You can control or delete cookies by changing your browser settings. However, disabling some cookies may limit certain website functionality.

Retention Period

We retain your personal information only for as long as it is necessary or legally required:

• Active account data: for as long as the account remains active
• Financial data of closed accounts: at least five years from the date of closure
• Transaction records: for the period required by legal obligations
• Marketing consent: until consent is withdrawn

Security Measures

pklook has adopted industry-standard security measures to keep your information safe:

• SSL (Secure Socket Layer) encryption — on all data transfers
• AES-256 encryption for data storage
• Regular security audits and vulnerability assessments
• Two-Factor Authentication system
• Internal access controls and staff training
• Automated system for monitoring suspicious activity

We have taken all reasonable technical and organizational measures; however, no method on the internet is 100% secure — it is our responsibility to keep you aware of this.

Your Rights Regarding Your Information

As a pklook user, you retain the following rights:

• Right of access: The right to know what information we hold about you and to receive a copy of it.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
• Right to restrict processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to portability: The right to request your information in a structured, machine-readable format.
• Right to object: The right to object to the processing of your information for specific purposes (including marketing).
• Right to withdraw consent: The right to withdraw consent at any time, although this will not affect prior processing.

To exercise any of the above rights, contact us at [email protected]. We will endeavor to respond to your request within 30 days.

Age Restriction

pklook services are for those aged 21 or above only. We do not intentionally collect any personal information from minors.

We verify age during the registration process, and if we find that a person is under 21, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please contact us. To learn more about our responsible gaming policy, read the Responsible Gaming page.

Updates & Amendments

pklook may update or amend this privacy policy from time to time. This policy may change due to service improvements, legal changes, or business requirements.

For any significant changes, we will notify you in the following ways:

• Posting a notice on the website
• Sending a message to your registered email address
• Updating the "Last Updated" date at the top of this page

If you continue using our platform after any changes, you will be considered to have given your consent to the updated policy. We therefore recommend reviewing this page regularly.

Privacy Inquiries

If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise any of your rights relating to your information, please contact us through the following:

• Live Chat: 24/7 live chat support in Bengali
• Email: [email protected]

We will try to resolve any privacy-related request as quickly as possible, generally within 30 business days.