pklook Terms and Conditions

1. General Terms

These terms and conditions ("Terms") govern the use of the pklook platform and all its associated services. By accessing the pklook website, creating an account, or using any of its services, you confirm that you fully accept these Terms.

If you disagree with any part of these Terms, please refrain from using this platform. pklook reserves the right to modify these Terms at any time, and users will be notified of significant changes.

2. Eligibility and Registration

2.1 Age Requirement

pklook services are available only to individuals aged 21 or above. Minors are strictly prohibited from registering or playing on this platform. We may request identity verification to confirm age at any time.

2.2 Registration Information

When creating an account, you must provide accurate, complete, and up-to-date information. Providing false information will result in immediate account closure and any deposited funds may be forfeited.

• Each user may create only one account.
• Multiple accounts created from the same device, IP address, or by members of the same household require verification.
• To update account details, please contact the support team.

2.3 Geographic Restrictions

Access to our services may be restricted from certain countries or regions. Using a VPN or any other technical means to bypass these restrictions will be considered a violation of the Terms.

3. Account Management

3.1 Password and Security

It is your responsibility to keep your account secure. Use a strong password and never share your login credentials with any third party. If you suspect any unauthorized access to your account, notify our support team immediately.

3.2 Account Verification (KYC)

We reserve the right to verify your identity before processing financial transactions. The following documents may be requested:

• Copy of National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method

Withdrawals may be put on hold until verification is complete.

3.3 Account Inactivity

A maintenance fee may be applied to accounts that remain inactive for an extended period. Details on the inactivity period and applicable fees can be obtained from our support team.

4. Deposits and Withdrawals

4.1 Deposit Rules

The minimum deposit amount at pklook is ৳500. Currently accepted payment methods are bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

• Use the mobile number registered with your account when making a deposit.
• Deposits sent from third-party accounts will not be accepted.
• For failed transactions, please contact the support team.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Approved withdrawals are generally processed within 1 hour. Withdrawals are sent to the same payment method used for the deposit.

4.3 Suspicious Transactions

We are committed to preventing money laundering. Suspicious financial activity is monitored and accounts may be suspended for investigation if necessary.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New users receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 gives a ৳1,200 bonus, bringing the total balance to ৳2,200.

5.2 Wagering Requirements

A 20x wagering requirement applies to the welcome bonus. This means the bonus amount must be wagered 20 times before a withdrawal can be made.

• The time limit for completing wagering requirements is limited — it is counted from the date the bonus is activated.
• Bets placed on certain games may not fully contribute toward wagering requirements — contact support for details.
• Multiple bonuses cannot be active at the same time.

5.3 Bonus Abuse

Attempting to abuse bonuses or claiming bonuses through fraudulent means will result in account closure and cancellation of all bonuses. If the same person attempts to claim bonuses by creating multiple accounts, all associated accounts will be closed.

5.4 Other Promotional Offers

The VIP program has five tiers ranging from Bronze to Diamond. Weekly cashback is provided for each tier: Bronze — up to 0.3%, Silver — 0.6%, Gold — 0.9%, Platinum — 1.2%, Diamond — 1.5%. Each promotion may have its own specific terms.

6. Betting and Gaming Rules

6.1 Betting Limits

Each game and betting market has specific minimum and maximum bet limits. These limits are clearly stated within each game.

6.2 Betting Restrictions

The following activities are strictly prohibited:

• Match fixing or participating in any form of cheating
• Placing bets using automated software or bots
• Arbitrage betting — attempting to guarantee a profit by betting on different outcomes of the same event
• Exploiting technical errors on the platform

6.3 Cancellations and Refunds

pklook reserves the right to cancel bets due to technical issues, data feed errors, or unusual circumstances. In the case of a cancelled bet, the full stake amount will be refunded.

7. Fair Play and Security

pklook is committed to ensuring a safe and fair gaming environment. Our platform uses SSL encryption to keep your personal and financial information secure.

7.1 Random Number Generation (RNG)

All our casino games use certified random number generators (RNG), ensuring that the outcome of every game is completely random and unpredictable. Regular third-party audits are conducted to ensure fair play.

7.2 Fraud Prevention

If fraud, theft, or any deceptive activity is suspected, we reserve the right to investigate and suspend accounts at any time. Relevant authorities may be notified in such situations.

8. Responsible Gaming

pklook believes that online betting and gaming is a form of entertainment. We encourage our users to play responsibly.

8.1 Setting Limits

Users can set the following limits to protect themselves:

• Daily, weekly, or monthly deposit limits
• Temporary break (Cool-off period)
• Self-exclusion

Contact our support team to activate these options. For more information, visit our Responsible Gaming page.

This platform is for users aged 21 and above only.

9. Intellectual Property

All content on the pklook website — including logos, designs, graphics, text, software, and databases — is the intellectual property of pklook and is protected by applicable law.

Users may use this platform for personal and non-commercial purposes only. Reproducing, distributing, or modifying any content without prior written permission from pklook is prohibited.

10. Limitation of Liability

pklook is not liable for any loss caused by technical errors on the platform, server outages, or internet connectivity issues. pklook is also not responsible for disruptions arising from third-party payment providers (bKash, Nagad, Rocket).

We always strive to provide a reliable and uninterrupted service. Our 24/7 support team is in place to resolve any technical issues quickly.

11. Changes to Terms

pklook reserves the right to modify, amend, or update these Terms at any time. Users will be notified of significant changes via email or a notice on the website.

Continuing to use the platform after changes have been made constitutes acceptance of the updated Terms. It is therefore recommended that you visit this page regularly.

12. Account Closure and Restrictions

12.1 Closure by the User

Any user may close their account at any time. In this case, any remaining balance — provided all applicable wagering requirements have been met — may be withdrawn.

12.2 Closure by pklook

pklook reserves the right to immediately close or suspend any account in the following circumstances:

• Serious violation of the Terms
• Evidence of fraud or deceptive activity
• Providing a false identity or information
• Attempting to hack the account or breach security
• Abuse of bonuses or promotions

13. Dispute Resolution

If you have a complaint or dispute, please contact our support team first. We aim to resolve all disputes fairly and promptly.

13.1 Complaint Process

• First, let us know through our 24/7 live chat.
• If the issue is not resolved via live chat, send a detailed complaint by email.
• We are committed to responding within a reasonable time after receiving a complaint.

In the case of disputes regarding the outcome of a bet or game, server logs and game records will be considered as final evidence.

14. Contact

If you have any questions or comments about these terms and conditions, please contact us:

• 24/7 Live Chat Support — assistance available in Bengali
• [email protected]

Our support team is available around the clock according to Bangladesh Standard Time (BST, UTC+6).